What’s Different

  • Every sale is re-confirmed at the actual time of sale, which means virtually zero cancellations.
  • The complete membership package is available to members on the same day they join, including the embossed card and numbered vouchers. This means no temporary cards, and 100% accurate usage tracking from day one of membership.
  • Electronic vouchers: which means no lost or stolen voucher problems, and no front-of-house redemption challenges due to no prior reservation.
  • Member empowerment: Members can review their package, see what they have redeemed, what they have left to redeem, and request redemption all at the time of their choosing, using the channel they desire. No more “please call during office hours Monday to Friday…”
  • Hotel empowerment: All member information, database information and tracking information is available to you, at any place, at any time, at your convenience. No more waiting for the weekly/monthly reports (although we happily produce these for you). Even better, you have access to extract the entire database if you wish. This is protected using SMS-key technology.
  • A fully-integrated, on-line points and rewards system that goes with your local loyalty membership. This is of course optional, however we are ready to implement it whenever you wish.
  • Member surveys on-line: interfacing directly with your member’s profiles. This means that the survey information actually relates to your members, rather than remaining in a fancy pie-chart (we also do pie-charts).
  • Electronic Data Mailing (EDM) campaign reports, sent to you or your nominated executive, showing how many were sent, how many were opened (and who opened them), and how many bounced back. It is easy to obtain a lot of e-mail addresses. The difference with Mondiale is that for every single campaign we can demonstrate the real effectiveness of the campaign, and the veracity of the database.
  • Usage-tracking reporting that actually identifies, on a time line, when EDM campaigns were sent, and how they impacted usage.
  • QR coding as an effective, innovative, and easily-tracked way of sending surprise and delight rewards and incentives to your members. We also use it as a way of generating sales leads.